When my order was never delivered and the customer support stopped responding. I found a mention of the PissedConsumer platform, where you can not only leave a review, but also try to contact the company representatives directly. Has anyone tried it?
In situations where customer support is silent and your order does not arrive, there is an option to contact a company via PissedConsumer . On the site, you can not only leave reviews, but also directly contact company representatives through their platform. This is a way to escalate the issue and get an answer. It might be worth trying in your case.
